Return Policy

RETURN & REFUND POLICY

- I want to cancel my order

You want to cancel your order? There's nothing to it, just go to our website, click on ""Track My Order"" and enter the order number of the order you wish to cancel. You will then have the possibility to cancel your order. Take note, however, that we will not be able to accept a cancellation request once the end of campaign has passed. You will find the campaign deadline on our website.

- I want to change my order

You want to change your delivery address? Simple! Just go to our website, click on "Track My Order" and enter the order number of the order you wish to modify. Do you want to change the size of your product? You will need to contact our customer service department. Take note, however, that we will not be able to accept a change request once the end of campaign has passed.

LEGAL WARRANTY OF CONFORMITY HIDDEN DEFECTS AND RETURN OF PRODUCTS

- Pursuant to the articles L.211-4 and following of the French Consumer Code, in case of non-compliance of the Product delivered to the Order and only in such cases, the Buyer will be offered a choice, within the limitation period applicable to this action, between the replacement of the Product, or keeping the Product as it is, requesting a price reduction justified by the Product’s imperfections. The conformity of the Product cannot be understood otherwise than under articles L. 211-5 of the Consumer Code, and namely: suitable for the usual expected purpose, matching the description given, and having the qualities that a buyer might reasonably expect from the Product. In case of hidden defects rendering the Product unsuitable for the use for which it is normally fitted, and if the Buyer is able to demonstrate that the conditions required under Article 1641 of the French Civil Code are met, the Buyer will be offered a choice between keeping the Product as it is, and ask for a price reduction corresponding to the defects, or returning the Product for a refund of the paid Price. In order to obtain a refund, or the Product replacement, the Buyer may contact Halcyontee using the following contact form https://www.halcyontee.com/contact. Unless the Buyer is able to prove to have suffered damage, he may not be able to claim any compensation

DOES HALCYONTEE ACCEPT RETURNS AND EXCHANGES?

- Halcyontee reminds the buyer that in compliance with article l. 121-21-8 of the french consumer code, the buyer does not have the right to withdrawal after the date when the products from the campaign in which they participated are manufactured, meaning the end of the campaign period given that the principle of the website is to not have any products in stock. All the products are manufactured to order in the size ordered and printed with the design as chosen by the buyer when ordering or preordering. In this respect the personalised products at order in each order from each buyer cannot therefore be returned or exchanged.

EXCEPTIONS TO THE RIGHT TO EXCHANGE OR REFUND

Any defects or errors on our part will result in a replacement at no charge. However, the request must be sent to us within 30 days after the order is delivered.

Exchange or refund will only be accommodated if issues arise due to our fault or error.

We typically acknowledge the following problems:

- Bad printing quality: fuzzy, not centered, design cut off, smudge colors

- Damage product

- Wrong size/color/product type

- Wrong design

- Printing error: missing design, printed on the back instead of the front ...

Please contact our customer service with a photo of the item in question, our agents will handle your requests. When the replacement is issued, you can track it under the order's page. There is no need to return the original item back to us.

Please note that the right to refund or exchange product may not apply to some Products.